Q: How does your service work? Through Get A Quote, send us links of items you want to purchase from Taiwan. We will send you a quote in USD within 3 business days. The quote will include a checkout link for you to place order. Once we recieve your payment, we will purchase the item for you. If the items become unavaliable, or if we are unable to purchase the item for any reason, will we issue you full refund.
We will combine all items into one package.
The package will be shipped within two business days to the address you provide us. We will send you an online tracking number once the item is shipped.
Wait for the package to arrive..... then ENJOY!
Q: What guideline do you use to calculate service fee? In general, we use the below table to calculate service fee. However, we may charge some extra fee if an item requires additional manual processing to purchase. For example, the seller only accepts face to face transaction. We will provide a detailed quote including shipping cost once we receive your inquiry. Item value (excluding shipping) @ Service Fee $0.01 to $99.99 @ $15 $100.00 to $199.99 @ $20 $200 to $ 299.99 @$45 $300 to $ 399.99 @ $50 $400 and above @ Please contact us
Q: Are my packages traceable online ? Yes, we will provide you with a tracking number which can be traced using this tool: track.aftership.com
Q: What type of payment do you accept? We currently only accept Paypal and Credit Card . Quotes will be provided is USD only.
Q: What carrier do you use to ship your parcels? We currently ship by Postal Services (Chunghwa Post) EMS, Fedex, or TNT.
Q: What languages do you speak English, Mandarin, and Taiwanese
Q: Will you use extra packing material and box? Yes, all package will be carefully packed to ensure it arrives safely in your hands